The Gladstone Support desk operates from 0700 to 1900 (GMT) Monday to Friday (excluding bank holidays)
and gives you direct access to a team of product and technical support consultants dedicated to resolving your problems and helping you make the most of your software.
You can contact the support desk in three ways:
At weekends, an answering machine is provided for critical and high priority issues. Messages are picked up twice a day at 0930 and 1630 and handled on a reasonable endeavors basis.
An Extended Support Service
is available between 1900 and 2300 Monday to Friday and 0700 to 2300 at weekends, with direct access to a support consultant during this time.
If you would like further information regarding our extended cover, please contact us at firstname.lastname@example.org