Project Managers work in close consultation with clients to:

• establish project objectives and clients benefits
• specify operation and key performance indicator changes
• develop a detailed project plan
• monitor project activities, ensuring they are objective-driven
• hold regular reviews, issue project status reports and ensure all procedures and systems are utilised effectively
• organise training, coordinate installations and offer continuous support

Project managers define the project's business objectives. Benefits of the plan can be both financial and non-financial and include specifying changes in operational and key performance indicators.

Feasibility studies prepare for the project's initiation, enabling the Project Manager to ensure that the proposed plan is viable in financial, operational and technical terms.