Connect2 and Kiosk2

Today we all take for granted and enjoy the benefits of on-line self-service booking, purchase and ticket collection, either from the comfort of our home or over a lunch break in the office.

Gladstone Plus2™ Connect2 delivers an enhanced new solution focused on a customer self-service interface providing members with a secure, real-time integration to the core Gladstone Plus2 solution through the centre or club's web site or corporate intranet.

This powerful web-based solution enables Gladstone's customers to extend the power of Plus2 by allowing members to modify and amend their personal details, purchase subscriptions and manage their activities. Customers can take ownership of their bookings by viewing, modifying and cancelling reservations and can make payments through a secure on-line gateway.

As well as significantly improving the customer experience, this unique solution helps drive the core service and profit lines of business operations by allowing front of house staff to redirect their efforts away from transaction-focused activities and towards providing more time to deliver personal engagement with customers and potential members.

Gladstone Kiosk2 compliments the online capability of Connect2 and enhances what Gladstone has come to term the "New Customer Journey". These easy-to-use, fast-track self-serve units enable visitors to collect tickets purchased online and buy new services at the touch of a button thereby diverting customers away from the busy reception areas and reducing front-of-house pressure.

With built-in Chip and PIN payment and real-time interface with the central Plus2 solution, Kiosk2 again increases sales, reduces staffing overheads and improves customer service.

Click here to take part in the Connect2 demo

To find out what's new in the latest version of Connect2 please click here