Product information

For example, tasks and reminders can be scheduled for staff which are easily
visible on their home page. Notes can be created against individual members to
encourage staff interaction with customers. Staff are alerted when members come in and issues can be dealt with proactively. These are just some of the features of Orbit Professional's simple intelligence.

From the very beginning the user experience has been at the heart of the design and development of the Orbit Professional solution.

Easy to use

• Provides an intuitive and appealing user experience throughout the system by combining next generation technologies with best practice usability standards.
  
  

Minimal training

• Users don't have to learn how the whole solution works as they only see the functionality that they need to handle their tasks and responsibilities.

• Mistakes are avoided and productivity is improved by the use of wizards to guide users through process-driven tasks.

• Helps users to make fast informed decisions by intelligently filtering and updating the options and information that is presented to them.

Smart and powerful

• Data entry is efficient and accurate through the use of intelligent auto-population of fields, compulsory fields and rule-based data validation.
• Saves steps, minimises mistakes and ensures data integrity at source.

Flexible

• Easy to configure new products, services and memberships to respond to market needs.

• Enhances customer service and increases revenue by offering members the chance to personalise their membership with add-on benefits

The eight key aspects of Orbit

Launch pad

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• A key feature for managing the reception environment is Orbit's launch pad. This screen provides instant access to essential contact information and functionality.

• An information panel shows membership details, last visit, sticky notes and overdue debt, if the member owes money.

• The user can seamlessly and quickly move to POS to pay debt or go to the Contact home page to access other areas of the system on behalf of the member.

• The launch pad can be accessed when viewing member details from other parts of the system such as the Find a contact screen.

Capturing prospects

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• Your members are core to your business, and similarly the "Add a contact" page is core to the Orbit management solution. The easy-to-use interface uses a Wizard to guide the user through the process of adding a contact, whether it's a prospect or a member.
  
• Compulsory fields are indicated with the red star. This indicates to the user these fields have to be filled in to complete the process and save the contact details. This ensures the data in the system is fully populated as required.

• In the best case scenario all details would be captured but in reality this isn't always possible so the system provides users with the option to Accept missing data, for instance where the member does not have, or know their email address.

Signing up members

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• Signing up members is just as easy as signing up prospects.

• Once again an intelligent Wizard guides the user through the sign-up process through to payment options. Orbit is flexible and extendable so that you can offer a truly personalised service based on customer preference and choice.
  
• Orbit is configured so that this is an entirely management-controlled process - staff members are not required to know details of specific pricing because it is already in the system.
  
• The wizard takes the user through logical sequence from signing up member through to Point of sale to pay for the membership (and anything else they want to purchase).

Point of sale

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• The Point of sale provides users the ability to take sales from the current member they have just accessed from the Launch pad, find another contact, or handle a sale on behalf of a guest contact.
  
• Like the rest of the Orbit solution, this is flexible and customisable, items can be added or removed, including pricing and payment options as required.

Access control

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• This is the user-friendly Entry monitor screen which shows staff on reception, or in the back office staff, who is entering the facility.
  
• Automatic alerts are triggered to notify staff of overdue sales, inactive membership cards, no access rights, and so on.

• It's easy for the club to make notes against a member's details to remind staff to speak to them about a certain topic the next time they enter the facility. These 'sticky' notes pop up on the entry monitor facilitating a more personalised service.
  
• This example shows how Orbit can help improve staff interaction with members.

Bookings

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• Easy-to-use Booking wizards guide the user through booking activities or classes. There's also a quick class booking option which shows classes that will start soon.

• The Booking sheet shows bookings including classes and activities that are scheduled. It's easy to view the details for a class and see who is registered to attend.

Communication

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• Letters, emails and texts can be configured and sent to contacts directly from within the Orbit application.
  
• Users can send a letter, email or text message to a single contact or to multiple contacts selected using the query builder.

• It's easy to define communication templates such as standard welcome letter, standard renewal letters and marketing text messages.
  
• Notes can be created against contacts; they can be assigned to users and can be used to alert other staff via the Entry monitor.

• The contact's notes list displays all the communications and notes for the contact.

Dashboards and reports

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• The Orbit Home page displays a list of the users' tasks and charts showing a snapshot of today's business at a glance.
  
• A bar chart shows the number of visitors attending through the day.

• The membership analysis chart shows the number of different memberships held.
  
• Reports can be run to summarise and detail attendance patterns, memberships due for renewal, membership trends, income analysis and bookings.