What's new in Kiosk and Connect?

There have been some exciting new technical enhancements to Connect2, Gladstone's online booking portal and also to Kiosk2, our self-service ticket collection and payment unit.

One of the key developments within both Connect2 and Kiosk2 is the ability to prevent a member making a booking, or to charge them an infringement price, if they have a problem with their membership record.

In addition Connect2 can now also support the concept of density bookings, an ideal solution for managing the exact number of swimmers allowed in a swimming pool at a certain times, or skiers on your ski slope.

Usage and non-usage subscriptions can now be used to pay for bookings made through Connect2. For example, if your member holds a subscription for 10 aerobic sessions, each time they make an aerobic booking, Connect2 will reduce the remaining balance from the package.

Gladstone's Kiosk2 has also been further enhanced to allow your customers to not just book this week's class but also to book next week's session now. For example, if a member is collecting a ticket from the Kiosk for tonight's class, they will be prompted to also book the same activity for next week. This is an ideal self-service application to encourage your customers to purchase more products, aid your overall customer retention whilst offering enhanced levels of customer service.

You can now also now prevent a member from making a second booking within a certain period of time. This is an increased security measure so that activity tickets can not be passed among friends.

Kiosk2 now also supports printing barcoded tickets or wristbands for either members or non-members. For example, a member could buy a product such as a swim and collect their barcoded wristband from the self-service kiosk, which can then be used to gain access to the facility.

If you are interested in finding out more about these exciting new enhancements to our self-service Kiosk2 and Connect2 solutions, then simply contact your Account Manager, call +44 (0) 1491 20 10 10 or email us at sales@gladstonemrm.com.

For the full list of enhancements in Kiosk 2.3 and Connect 2.6 click here

7 April 2009