Like Strawberries and Cream

New Gladstone Connect2 and Kiosk2 Upgrades

Having listened to its' core Health & Leisure industry customers - including Local Authority Leisure Centres, Health Clubs and Universities - over the past year; Gladstone has set about ensuring that all of its' customers can gain additional business advantages via rapid advances in leading-edge web-based technological solutions.

Today we all take for granted and enjoy the benefits of on-line self-service booking, purchase and ticket collection, either from the comfort of our home or over a lunch break in the office.

Gladstone Plus2™ Connect2 delivers an enhanced new solution focused on a customer self-service interface providing members with a secure, real-time integration to the core Gladstone Plus2 solution through the centre or club's web site or corporate intranet.

This powerful web-based solution enables Gladstone's customers to extend the power of Plus2 by allowing members to modify and amend their personal details, purchase subscriptions and manage their activities. Customers can take ownership of their bookings by viewing, modifying and cancelling reservations and can make payments through a secure on-line gateway.

As well as significantly improving the customer experience, this unique solution helps drive the core service and profit lines of business operations by allowing front of house staff to redirect their efforts away from transaction-focused activities and towards providing more time to deliver personal engagement with customers and potential members.

Gladstone Kiosk2 compliments the online capability of Connect2 and enhances what Gladstone has come to term the "New Customer Journey". These easy-to-use, fast-track self-serve units enable visitors to collect tickets purchased online and buy new services at the touch of a button thereby diverting customers away from the busy reception areas and reducing front-of-house pressure.

With built-in Chip and PIN payment and real-time interface with the central Plus2 solution, Kiosk2 again increases sales, reduces staffing overheads and improves customer service.

Commenting on the launch of Version 9.3, Arthur Morris, Head of Business Development for Gladstone Health & Leisure, said:

"At Gladstone we took on-board our customer feedback relating to how we could re-engineer technological solutions to support the new customer journey. We focussed on how our customers want to extend the ways members and visitors want to interact with their business before, during and after they visit the centre or club.

Key to the success of any e-commerce interface is making it simple and safe to use and, with the introduction of Kiosk2 and Connect2, our customers can now enhance the member's experience inside and, perhaps more importantly, outside the club via self-service membership sign-up, bookings, payments and ticket collections.

Flying on business, booking a holiday, going to the cinema or the weekly shop are all available over the internet - now it's time for the health club and leisure market to leverage the technology and investments being made at Gladstone. When you think about it, that's what we all expect from service providers in today's modern consumer world."

For more information about Connect2 and Kiosk2 contact sales on;

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call: 01491 20 10 10

To download the full press release in word format click here

3 April 2008