Newsletter February 2010

In this latest version of the Gladstone newsletter you will find out about our latest range of Eco cards, how our sales teams have been working on giving greater value to customers and how Blacktown Leisure Centre in Australia have developed their facilities and can now get even more out of Plus2. Read more >>>
10 February 2010

Eco cards

Gladstone has started to supply Eco cards that are made from 100% recycled material, so you can be guaranteed you are getting the greenest possible product! Read more >>>
3 February 2010

Passport to success

With a view to improving the value that the sales force of Gladstone add to their customers, an internal project named 'Project Passport' was launched on Nov 11th 2009. Read more >>>
3 February 2010

Blacktown Leisure completes development

Recently Blacktown Leisure Centre completed a major $8million stage two development in order to offer its community exciting new leisure and recreational opportunities. Read more >>>
3 February 2010

VAT changes back to 17.5%

The New Year is fast approaching and Gladstone would like to take the opportunity to remind our UK clients that the VAT rate is set to change from 15% to 17.5% on the 1st January 2010. Read more >>>
9 November 2009

Clients win at White Flag awards

The White Flag awards took place alongside ILAM and the IHRSA European event in Dublin on the 23rd of October. The glittering awards took place at the Burlington Hotel and it was a fantastic evening for many Gladstone clients as they continued to walk away with awards. Read more >>>
9 November 2009

Best of both worlds!

Following on from the success of our Teslin Tag's launched earlier this year - we would like to introduce the 'Card +Tag' Set. Manufactured from the same durable Teslin® material these 'Card + Tag' sets offer your members the choice of using either the standard membership card or the keytag section. Both are printed with a matching barcode and so will bring up the same record when swiped on Plus2. Read more >>>
9 November 2009

Newsletter September 2009

We have witnessed an unprecedented set of events in the financial markets over the past 12 months. Inevitably businesses across all sectors as well as consumers have been adversely affected. However, it seems in spite of the downturn in the economy, the level of interest from a wide range of clients across the Health & Leisure sector for our services has grown. Read more >>>
8 September 2009

Gladstone supports young athletes at GLL Sports Foundation ceremony

Gladstone was delighted to have recently been invited to a presentation ceremony for financial and training grants to be given to talented young athletes at the Crystal Palace National Sports Centre, along with former Olympic gold medallist and world champion Sally Gunnell. Read more >>>
27 August 2009

Plus2 Visual Analytics a hit with clients!

The Plus2 database can hold vast amounts of information about members, their visits and spend profile, but it is what you do with that information that really counts. Read more >>>
27 August 2009

Your flexible friend - how to get more out of your membership cards

There are many different ways to get more out of your membership card, and Gladstone is here to help you! Read more >>>
27 August 2009

Twice the value!

South Pacific Health Club, one of Australia's premier private clubs and a long-standing Gladstone client, has opened a new club in the heart of Melbourne's central business district. The all new facility features state of the art equipment, the latest in cardio machines, a group exercise studio which Read more >>>
27 August 2009

Freshen up your hardware this summer!

Over the last month we've worked closely with a number of our key hardware vendor partners to enable you to refresh some of your older equipment, and purchase new hardware. With the best prices and service on a range of hardware solutions such as easy-to-use touch screens, fast POS receipt printers, PCs and cash drawers, there has never been a better time to place your order. Read more >>>
12 August 2009

Partnership with Technogym

The partnership between Gladstone and Technogym has been agreed to provide clients with a more complete solution for raising customer service standards, increasing member retention and providing a material difference to the profitability of many health & fitness facilities. Read more >>>
4 August 2009

Newsletter July 2009

In this edition we would like to share with you some of our new developments including recent enhancements to Connect2 to handle Free Swim registration. We also update you on Leicester City Council who are successfully deploying the latest smart technology with a new key fob, which has proved very successful with the Free Swim under 16 age group. Read more >>>
23 July 2009

Irish round-up

Gladstone Health & Leisure has been supplying membership management solutions to customers in the Republic of Ireland and Northern Ireland for 27 years and is part of the Gladstone plc group which has a total of 120 employees worldwide. Read more >>>
7 July 2009

Take the pain out of Free Swimming registration!

Gladstone has developed a unique Free Swimming web portal solution to help your business manage the growth in new traffic at your centres and the subsequent monthly reporting needs. Read more >>>
7 July 2009

University client base in Australia continues to grow

The University of Melbourne, Victoria, has recently chosen Gladstone Health & Leisure to serve their demanding tertiary needs, and in doing so has further increased Gladstone's growing University client base in Australia. Read more >>>
7 July 2009

Looking for a smarter way to record your member's usage?

Leicester City Council has just recently introduced smart keyfobs to administer their Free Swim programme. The main advantage of this new format is that anyone who has signed up to the scheme can now carry their membership token on their key-ring, where it is readily accessible for swiping into any of their 11 facilities across their estate. Read more >>>
7 July 2009

Gladstone launch Plus2 Visual Analytics!

Gladstone has launched their latest product, Plus2 Visual Analytics™. This solution enables you to closely monitor and track problem areas, and gives you the ability to identify new opportunities to expand your business. Read more >>>
25 June 2009

Gladstone Free Swim Plug-in

For those of you involved in the Sport England Get Active Free Swim initiative, we understand that this needs to be as simple as possible for you. We understand that a key part of the process will be reporting... Read more >>>
18 May 2009

What's new in Kiosk and Connect?

There have been some exciting new technical enhancements to Connect2, Gladstone's online booking portal and also to Kiosk2, our self-service ticket collection and payment unit. One of the key developments within both Connect2 and Kiosk2 is the ability to prevent... Read more >>>
7 April 2009

Gladstone clients make a splash for Free Swimming

On 1st April 2009, free swimming sessions were made available for those aged 60 and over and those aged 16 and under in 82% of UK local authorities. This welcome government scheme, costing £140m, is intended to get 2 million... Read more >>>
6 April 2009

Give your peripherals a Spring clean!

We understand that you don't always have the time to source the competitively priced consumables that are vital to run your leisure centre or gym business. That's why we have worked hard with our key suppliers to bring you the... Read more >>>
6 April 2009

Transform your business before February 27th!

Fast-track your members and reduce those front-of-house queues with a great price offer from Gladstone during February 2009*. If you're still not convinced, then see what our existing customers have to say about kiosks... Read more >>>
2 February 2009

Spring cleaning at Perth and Kinross Leisure

A Gladstone Plus2 leisure management system user since 2001, Perth & Kinross Leisure was finding that its single database for nine leisure centres had grown extremely large. This database bottleneck caused the system to run increasingly slowly and affected customer service at all the reception desks. Read more >>>
28 January 2009

Newsletter January 2009

Hello, I wish you a Happy New Year as we now move into 2009. As the new year progresses there will soon be an issue on many Health and Leisure facility managers' agendas - how to introduce and manage the... Read more >>>
13 January 2009

Top Sydney gym chooses the very best

In August a new premier gym called Camperdown Fitness opened in Sydney's up market inner West area of the city. Camperdown Fitness has researched what was important to members, they found that waiting times for equipment and service levels were... Read more >>>
13 January 2009

Did you know we can also supply consumables?

Are you soon to run out of your last till roll on the reception desk?; or would you simply like to upgrade to a new digital webcam to ensure clearer pictures of your members? Not only is Gladstone Health and... Read more >>>
13 January 2009

Are you ready for free swimming?

The governments initiative to get over 2 million people more active by the 2012 Olympics by offering free swimming to over 60's and under 16's is due to start in April 2009. It has the potential to be an extremely successful project, but on a practical level, how are you going to deal with the influx of non-members and more importantly be able to record data on usage? Read more >>>
13 January 2009

Newsletter December 2008

In the current economic climate many health club and gym managers face the dilemma of having to balance offering enhanced customer service to aid customer retention while reducing their costs of service delivery. So how can Gladstone help you in mastering this opportunity? Read more >>>
5 December 2008

Smart facilities choose smartcards

Gladstone Health & Leisure are not only the leading supplier of membership management solutions to the Health & Fitness industry, we have also been supplying and consulting on many types of membership cards over the last 15 years including the more technically-advanced smart cards concept. Read more >>>
4 December 2008

GLL case study

Why should your customers queue when you can 'fast-track' 3,000 customers a week? Nobody likes queuing at leisure centres when they've already paid and booked for an activity. So when GLL wanted to embrace Gladstone's 'new customer journey', it turned to kiosk self-service solutions. Read more >>>
3 December 2008

Valley Leisure case study

How do you merge two Gladstone Plus2 databases into a single powerful solution? It's a challenge that faced Valley Leisure Ltd when the organisation wanted to introduce thin client technology, web bookings, and kiosk ticketing. Thanks to Gladstone's help, the company now has a central database, can easily add new leisure centres to the system, and has significantly improved the customer experience for its members. Read more >>>
28 November 2008

Gladstone contract win for Virgin Active's Australian launch

Gladstone Health & Leisure's Plus2 system has been chosen as the membership management solution for Virgin Active's very first club on Australian soil. Already serving more than 900,000 members across 170 clubs worldwide, Virgin Active has aimed its focus upon the Australian fitness industry as its next key growth area. Indeed its first Australian club, located in French's Forest within New South Wales, is already being inundated with membership applications. Read more >>>
28 November 2008

Gladstone steps up to the mark for the Oxfordshire Sports Awards

Gladstone Health & Leisure, the Oxford-based leading provider of innovative software solutions and services to leisure facilities in the UK and worldwide, was proud to be a key sponsor at this year's Oxfordshire Sports Awards Read more >>>
13 November 2008

Newsletter November 2008

Following our very successful showing at LIW'08 in Birmingham, the Gladstone team has been keeping up the momentum at a number of events across the globe. These include ILAM in Ireland, the IHRSA European congress in Lisbon and SIBEC Europe in Cyprus. We really have been racking up the air miles to meet as many customers and prospective customers as possible! Read more >>>
10 November 2008

North West Leicestershire

North West Leicestershire District Council has found an effective solution for meeting the government's schools target of a minimum of two hours of sport and physical activity per child each week. By extending its Gladstone Plus2 Leisure Management System,... Read more >>>
4 November 2008

Former rugby league star converts to Gladstone

The Rec Club Seaspray became one of the latest clubs to implement Gladstone Health & Leisure's flagship product Plus2 when it opened its doors for business earlier this year. The Rec Club Seaspray is part of the Seaspray master plan... Read more >>>
4 November 2008

Newsletter October 2008

Yet again we were delighted to meet up with so many of our long standing customers, and also welcome those newer customers on the Gladstone stand at the recent LIW '08 exhibition Read more >>>
6 October 2008

Gladstone increases Plus2 appeal with new 9.4 version

Gladstone Health & Leisure, the market leader in leisure management solutions, has released the long-awaited new version of its Plus2 system. Version 9.4 features the innovative new Connect2 and Kiosk2 enhancements which can help leisure centres to reduce overheads, increase revenue and deliver unbeatable data management. Read more >>>
29 September 2008

Gladstone previews new Orbit Professional at LIW

An intelligent yet simple-to-use solution for independent club managers. It gives them the ability to manage their operations effectively, leaving them time to concentrate on enhancing the quality of their customer experience and the value of their business. Read more >>>
29 September 2008

Newsletter September 2008

From the wonderful tally of gold, silver and bronze medals to the magnificent team spirit between athletes, team management and support staff, Gladstone wishes to heartily congratulate each and every athlete taking part at this year's Olympic Games in Beijing. In particular plaudits must go to Team GB (British Olympic Committee), the Irish Olympic Team and the Australian Olympic Committee. All athletes provided us with a truly wonderful experience during the month of August. As the games unfolded it became part of my morning and evening ritual at home in London, to watch the extraordinary feats of strength, endurance and sheer perseverance mastered by these Read more >>>
8 September 2008

Gladstone reveals "Simple Intelligence" at LIW

Gladstone Health & Leisure is proud to take its place at the biggest leisure event of the year, Leisure Industry Week (LIW), taking place at the Birmingham NEC 23rd to the 25th September 2008. Last year nearly 15,000 visitors Read more >>>
29 August 2008

Gladstone north of the border

Gladstone's office in Glasgow is the hub of all our operations in Scotland and Ireland. The office even spreads its influence south of the border as the region reaches as far south as Middlesbrough in the east and Kendal in... Read more >>>
29 August 2008

Newsletter August 2008

As you are no doubt aware, we are living in an era of unprecedented opportunity for the development of sport and physical activity in the UK. The 2012 London Olympics and the 2014 Glasgow Commonwealth games will present the UK with two amazing opportunities and fantastic legacies of world-class sporting facilities. Perhaps most importantly, they will create more tangible opportunities for our young adults to get more physically active. Read more >>>
30 July 2008

Northern region update

It has now been a year since Gladstone established its Northern Regional team which encompasses the North of England, the Midlands and North Wales, enabling the company to improve on relationships with this important customer base. We cover every local... Read more >>>
30 July 2008

Gladstone customer Peninsula Leisure Centre is named Australia's best

Representatives from Gladstone Australia were delighted to be present when one of their very first customers, Peninsula Leisure Centre, situated about 50 miles north of Sydney, won the 2008 award for Facility of the Year at the Aquatic and Recreation Institute (ARI) Conference. Read more >>>
30 July 2008

Shipshape project management

Tom Vian is a project manager here at Gladstone Health & Leisure and when he is not ensuring everything is running shipshape at work he spends most of his time sailing! Read more >>>
30 July 2008

Newsletter July 2008

Catching-up with the UK market news last week, I read with much interest of the immense amount of hard work that has gone into staging the UK's first ever Youth Sport Trust (YST) National School Sport Week which started this week. Read more >>>
30 June 2008

Cymorth i Gwsmeriaid Cymraeg - Support for Welsh customers

Gladstone has now launched Connect2 and Kiosk2 in bilingual format so that our many Welsh customers have the option to offer web bookings and ticket collection in either Welsh or English. Read more >>>
30 June 2008

Meet the Gladstone team 'down under!'

Gladstone Health & Leisure's Sydney office has now been established for almost 4 years where they have implemented over 200 sites in this period including gyms, leisure centres, universities, council offices, aquatic centres and police citizen youth clubs. Read more >>>
26 June 2008

Fenland clean up

Fenland District Council Leisure Services Department is responsible for the smooth running of three leisure centres in the Cambridgeshire Fenland region. When they purchased Gladstone Health and Leisure's Plus2 software, they were looking to implement more than just day-to-day membership, bookings and point of sale management solution. Phil Hughes, Leisure Services Manager, was keen to use Gladstone's services to boost their marketing effort as well. Read more >>>
26 June 2008

Wallingford Cricket Club bowled-over by Gladstone

Gladstone is delighted to announce that they have sponsored Wallingford Cricket Club for the new 2008 season. The club now boasts well over 50 members, fielding two men's teams, in addition to both an U15 and U17 teams. Read more >>>
24 June 2008

Newsletter June 2008

Having recently attended the Sporta 2008 AGM in Leeds and had the opportunity to speak to a number of the senior executives of the Sports and Leisure Trusts, I have been reflecting upon the rapidly changing market dynamics, as well as the key challenges and opportunities facing the more traditionally focused Trusts throughout the UK. As Lloyd Grossman would say, "Lets look at the evidence!". Read more >>>
2 June 2008

Australian customer round-up

After a long period of negotiation Gladstone Health & Leisure has won its first Western Australia customer, the City of Nedlands Council. Our market leading Plus2 product replaced a major competitor system, and as a result we have opened up a number of opportunities for Gladstone within the Western Australian council market. Read more >>>
29 May 2008

New start for Ireland

Gladstone Health and Leisure are pleased to announce the appointment of Susan McEntegart as the new Customer Account Manager for the Republic Of Ireland. Irish customers might already be familiar with Susan as she worked at Dublin City University... Read more >>>
29 May 2008

Gladstone make a splash at LIW 08

LIW 2008 is fast approaching and you can register online for your tickets now! This year Gladstone Health & Leisure will be sponsoring the online registration, lanyards and show badges. LIW is the biggest exhibition of it's kind and... Read more >>>
29 May 2008

Newsletter May 2008

Welcome to the Gladstone newsletter! The success of your organisation is not only key to you, it is also key to us. One of our core objectives within Gladstone Health & Leisure is to support your ever changing daily business requirements to ensure your continued success. Over the last couple of months we have been busy listening to what you need to support your daily business, and have as a result developed exciting new technological solutions to support the Customer Journey. Read more >>>
6 May 2008

Case Studies

Read our latest case study about Explore Learning and why Plus2 was right for them. You can also read pervious case studies from other companies including Sportspace and Trinity College Dublin. Read more >>>
28 April 2008

Work off those Easter eggs!

Surge Health & Fitness (www.surgefitness.com.au), Perth's (WA) new premier health club, has recently installed Gladstone's Marketing tool, Analyser™. This innovative solution enables them to create, manage and control - more accurate and targeted member marketing campaigns to their customer base via a choice of SMS, HTML emails, telemarketing or letters. Read more >>>
4 April 2008

Give Gladstone a work-out at Australian Fitness Expo 2008!

Gladstone's Australian team will be showing off the latest version of Gladstone Plus2™ V9.3; and exciting new developments in their online module Connect and the handheld PDA module Pocket. Come and visit us at Stand T2! Read more >>>
4 April 2008

Chip away at those bad debts

The solution, which provides a secure way to pay with credit or debit cards using integrated technologies in the same way as retail outlets, restaurants and many other businesses, is available immediately with Plus2 V9.3. Read more >>>
4 April 2008

Like Strawberries and Cream

Having listened to its' core Health & Leisure industry customers - including Local Authority Leisure Centres, Health Clubs and Universities - over the past year; Gladstone has set about ensuring that all of its' customers can gain additional business advantages via rapid advances in leading-edge web-based technological solutions. Read more >>>
3 April 2008

Getting to know your customers while you sleep

The update has been designed to ensure that Gladstone's core Health & Leisure industry customers including Local Authority Leisure Centers, Gyms and Private Health Clubs and Universities can further increase their competitive advantage. Read more >>>
1 April 2008