In this tough economic climate the need to maximise sales is more vital to the leisure industry than ever before. To get a potential customer to walk through your door is a challenge in itself, but once they are there the work really begins. read more ...

Did the January rush for new memberships leave your cards stores decimated? If you did not manage to take advantage of our end of year offer, you are in luck, we are extending the offer until the end of February. read more ...

Our webinars are proving very popular with our customers, so we have added even more topics and dates to 2012. We have now released the schedule for the first half of 2012, have a look at what you might like to attend, and don't forget our webinars are free. read more ...

Did you know you can set a member action from the members, reception & prospect screens, to change a member's status, price level or site on a specified date in the future? read more ...

Running your swim schools can be a massive administrative burden. Wouldn’t you benefit from online enrolment, up-to-the-minute reporting and the ability to use a portable device so you can complete your admin with the touch of a button during the session? read more ...

Have you ever tried the shortcut keys in Plus2? We have created this handy guide which you can print out and give to your reception team to save them time. read more ...

As with every Christmas and New Year our Support team will be on hand to help with any problem that might arise. Our support times over the festive period are... read more ...

If a member isn’t getting value for money from their membership then they will leave – right? This article is a summary of TRP’s latest research into understanding the value proposition, how to measure it and how it impacts a member’s risk of cancelling. This resulted in the creation of what we believe will become a powerful industry metric – the VFM index. Our partners The Retention People explain all... read more ...

We are making full use of the Connect product as part of an overall commitment to help transform our business. We have been working with Gladstone Health and Leisure for a numbers of years now, but only installed their online booking software Connect in January of this year, starting with one pilot site. However, based on the success and after dealing with initial teething difficulties of the product we rolled this out across 28 of our sites, including six golf courses. read more ...

Ever wanted to reward your customers for the activities they have participated in or for loyalty? Then why not try awarding them with loyalty points, it is similar to the way your Tesco Clubcard works. read more ...

Time is running out to have cards, keytags and fobs printed in time for the New Year. In our experience you can usually expect a rush on new members in January, so it's always best to have a good stock of membership cards handy. read more ...

This year we carried out three rounds of user group meetings, which took place around the UK and Ireland. In total there were 21 meetings which were attended by over 300 people. The meetings were a great opportunity for users to find out about the latest product developments, find out how other businesses in their area operate whilst also giving feedback on the product to be considered for future development. read more ...

Connect is the online module that lets you promote your services on the web by allowing your customers to fully interact from the comfort of their own home or office. Connect works in real time with Plus2 to allow your customers to book courts, courses and classes or even manage their memberships, using a secure internet connection. read more ...

Leisure Connection will be the first operator to use software provider Gladstone Health and Leisure’s Learn2 management tool for swimming lessons.

The new software, which was unveiled at Leisure Industry Week (LIW) in September, is designed to simplify the swim-school administration process, reduce pressure on staff and improve customer service. read more ...

The opening of our new £23 million Becontree Health Leisure Centre provided an ideal opportunity to review and upgrade our membership systems across all three of Barking and Dagenham’s leisure centres.

Becontree Health Leisure Centre is a state-of-the-art facility, which has been chosen as the Games Time Training Venue for the Olympic Water Polo teams, so equally modern technology to assist us and our visitors with their on-site experience is a must. read more ...

With booking activities online now normal in everyday life, we want to give you the opportunity to expand your online capabilities. This offer is for those who already have Connect and also for those yet to add the solution, now might be a perfect time. read more ...

This year once again Gladstone exhibited at LIW 2011. We had a busy three days meeting with lots of existing customers and there was a fantastic response to all of our new products that we launched at the show which included, Contact Manager, Learn2 and the iPhone app. read more ...

We will be attending the forthcoming SIBEC Europe event which is taking place this year in Malta. Arthur Morris and Tom Withers will be representing Gladstone, so if you are attending we look forward to catching up with you. read more ...

Thinking of launching a special promotion for your facility?

Trying to retain or encourage members to stay?
Did you know you can use the subscriptions discounts and fix price options, to offer members enhanced promotions?

You can apply this to existing members or band new members
Why not give them a try? read more ...

Gladstone have been notified by Worldpay that they are to change the payment URL’s to remove any reference to RBS and to ensure payment continues after 1 February 2012. A second URL change is also required to improve cross site scripting (security). read more ...

For us, one of the benefits of becoming a not for profit Trust was the opportunity to establish our own ICT system, allowing us to take full advantage of Gladstone’s add-on products.

We had been using Gladstone for around 10 years, and although we had the latest Plus2 software, we were unable to use a number of the additional products offered by Gladstone within our existing ICT infrastructure. read more ...

Since we launched our new website in July of this year one of the major enhancements was an online shop to make it easier for you to buy your everyday consumables, safe in the knowledge that they will work with your Plus2 system. read more ...

The next round of user group meetings are due to take place in October giving you the opportunity to see some of the products we launched at LIW if you were unable to make it.  read more ...

BriefYourMarket is a unique, powerful e-marketing platform, designed to make your marketing look great and perform even better. read more ...

Hopefully you are already taking advantage of our dedicated Card Services team and the array of innovative ID products that have been tested and certified to work with Plus2 and all its peripherals. We will shortly be making some changes to the way our cards, tags and fobs interact with the system. read more ...

Did you know you can restrict access on reports in Plus2, to certain users in a multisite environment? For example if you do not wish users to view reports across other centres, it might be beneficial to 'only' allow staff access to their current centre. read more ...

Did you know that swipe cards can be used as a user login device to provide staff with a quick and easy way to log into Plus2... read more ...

During the last two weeks in July we held seven user groups across the UK and Ireland. Along with the usual discussions between users there was also an opportunity to see the latest Plus2 v10. read more ...

Gladstone will be previewing Contact Manager at the upcoming LIW exhibition. Contact Manager is a new prospecting tool which will help your sales team move prospects through the sales cycle. read more ...

At this years LIW we will be previewing our iPhone app which will allow members to search for and make bookings, whilst also having the ability to link to Facebook allowing members to tell friends what they have booked and where... read more ...

In a few weeks time Leisure Industry Week (LIW) will be taking place at the NEC in Birmingham, it's the biggest Leisure event in the UK...  read more ...

The new Learn2 product will simplify the often complicated and time consuming swim school administration process by allowing operators to register people on courses, manage accreditation and ease the movement of pupils between the different swimming levels and stages... read more ...

Gladstone Health & Leisure's Australian office has now been established for almost 5 and a half years, they have implemented over 250 sites including gyms, leisure centres, universities, council offices, aquatic centres and police citizen youth clubs. read more ...

The Gladstone Health and Leisure website has been completely redeveloped to ensure a more user friendly experience for its visitors. Following on from discussions with customers at our February user groups regarding what they wanted from the new website... read more ...

Have you been tempted with switching to use a membership Keytag but haven’t wanted to lose the benefits of a full size membership card? Then we have developed a solution for you ... and we are giving away 10% extra free with your first order! read more ...

The latest version of Plus2 version 10 has now been released. This release also supports a new version of Connect v3.2, a new version of Online Registration v1.8 and also the latest version of Gladstone Management Console v1.1 is also included. read more ...

With the VAT rate on tourism related goods and services due to reduce from 13.5% to 9% on Friday, we have created a workbook to help you with this. read more ...

Our Gladstone Training Centre is an opportunity for you or members of your team to attend courses that have been designed as a cost effective way to improve your knowledge of the Plus2 system. read more ...

Many organisations focus on mass marketing campaigns, hoping to catch as many new customers as possible. However this can put strain on your budgets, and ultimately waste money, where a targeted approach, marketing specific messages to the audiences most likely to be receptive, would be more effective. This article looks at how leisure operators can get a better understanding of their member profile, find the right people to join and ensure they get the best value from the investment in their recruitment activity. read more ...

Welcome to the May edition of the Gladstone Newsletter. This month we share research from one of our partners on focusing your sales strategy, let you know how to unlock more of the value in your data, we introduce a new kiosk health check service, and also find out how you can go green, without breaking the bank. read more ...

The idea of environmentally friendly cards has been around for a while, but there has always been a hefty premium to pay for these. Well, here at Gladstone Card Services our eco-warriors have negotiated a great deal for you - Until the end of June you can get any of our green card range for the same price as your regular plastic cards! read more ...

You all collect vast amounts of data at your facilities, but do you use that data to the best of its ability? Data is the lifeblood of any business and due to the nature of membership businesses you have more information about your customers than most, but being able to use that data and extract value from it is the real key to success. read more ...

With your kiosks in public areas and being heavily used on a daily basis it's a good idea to get them serviced to ensure that they are kept in full working order and that the queues don't come back! During the service our Gladstone engineer will install, update and check anti virus software, install the latest Microsoft Windows updates and service packs read more ...

Gladstone Health and Leisure the thought leaders behind the 'Software for Life' brand, have appointed Big Fish Public Relations to work with them on an ongoing basis. read more ...

Welcome to the April edition of the Gladstone Newsletter, this month we remind you about our future programme of webinars; previous sessions have received some really great feedback. TRP ask 'The Ultimate Question', we also need your help with our research into member billing, and you can find out how you can now sign up for free detailed support reports. Finally don't forget the offers from your Account Relationship Management team on licences and cards. read more ...

Mike Hill from Leisure-net and Alister Rollins from TRP recently presented the findings of the first national NPS Survey of the leisure/health and fitness sector via a series of webinars. What were the results and what is the potential of the Net Promoter Score® for the health and fitness industry? read more ...

Welcome to the March edition of the Gladstone Newsletter, this month we highlight our recent User Groups which many of you attended, industry fitness experts Technogym explain 'Exercise is Medicine' and we also take a look at contactless payments in conjunction with one of our partners Commidea. read more ...

Over the next few years we will see a changing landscape in the Health and Fitness industry, with a focus on increasing physical activity levels both inside and outside of the gym facility. Rising obesity, an increase in sedentary lifestyles and living in a convenient society have engineered 'movement' out of our lifestyles. read more ...

Will 2011 be the year when contactless payments really begin to gain momentum? With less than 18 months to go until London 2012, the so-called 'cashless Olympics", we are still some way from realising this goal. read more ...

Welcome to this special edition newsletter focussing on customer service, where we wanted to update you on where we are with our programme of continual improvement in how we serve our customers, let you know the results of last months survey and outline what you should expect from the support desk in the near future. read more ...

Did you know you can subscribe to a monthly report detailing all the cases that you have raised with the support desk? The current format is Excel and it provides you with headline information on all the cases raised across all your sites during the last month. read more ...

Thanks to all of you that completed the survey in last month's newsletter about the attributes that are most important to you when you contact the support desk. Perhaps not surprisingly issue resolution was overwhelming ranked number one, with issue response in second followed closely behind by regular updates on your open cases. These areas will be our main focus over the coming months to ensure that we make improvements in the areas that matter most to you. read more ...

March 2011 - Enhanced reporting to provide you with more information regarding the cases that have been raised, by subject and site. This enhanced reporting facility will enable us to work together to identify any key trends across your estate, for example read more ...

In line with our Software for Life programme Gladstone Health & Leisure has committed to continued development of the Plus2 suite of products. During 2011 we will be releasing two upgrade versions of our Plus2, Connect and Kiosk products in the Spring and Autumn. read more ...

This month we have great news about how we are expanding our Gladstone User Groups to eight regions, a new partnership with Cascade3d and another chance to receive a new free audit. read more ...

Gladstone Health & Leisure are pleased to announce that they have entered into a new and exciting partnership arrangement with Cascade3d to bring the best Business Intelligence solutions to their customers. read more ...

The previously released link from Gladstone to Technogym has been recalled for some redevelopment to address problems experienced at a number of early installations. New installations of the product will not be issued until after the required modifications have been completed and fully tested. read more ...