Please always call us if your issue is critical, so we can respond to you immediately.

What information do we need from you?

• Your name, telephone number and e-mail address
• The precise nature of the problem, for example the exact wording of any error messages
• What you were doing at the time of the error message?
• Is the problem intermittent or permanent?

Gladstone Support is committed to providing our customers with as much information about their case as possible.

A number of reports are available. Please click on the links below to view examples of these reports:

• Weekly Spreadsheet (pdf)
• Monthly Spreadsheet (pdf)
• Customer Monthly Statistics (pdf)

In addition, an e-mail address can be added to your record within our call logging system (known as a service contact*), which then sends an e-mail when a case is raised, put on hold and closed, allowing you visibility of any cases raised within your estate.

If you would like to subscribe to any of these free of charge services, please e-mail support@gladstonemrm.com with your details.

*please note, only one e-mail address can be added against each customer.

Gladstone recommend the following hardware and server specifications:

1. Server recommended specification
2. Workstation recommended specification

We always set the highest possible standards on the service we provide, but there may be times when you feel we haven't got it right. If you ever have a problem, we want to hear about it. More importantly, we can work together to do something about it and make sure it doesn't happen again. Please e-mail Customer Services Manager Claire Pampe directly at cpampe@gladstonemrm.com.

If you have a suggestion for our software, please raise a Product Development Request (PDR), providing details of the changes and details of the business case. Please e-mail your PDR to support@gladstonemrm.com, where you will be provided with a case reference number.

Your PDR will be sent to Gladstone's Product Development Team for prioritisation and consideration in future product releases.

Download a PDR form here.