The Customer Journey

Plus2 has been designed to support all the needs of the increasingly diverse leisure industry, and continually enhanced to guide you - and ultimately your customers - through modules that include sales and marketing; communication; member management; classes, courses and resource booking; access and security; finance and POS; retention and management information and reporting.

The experience starts at home, where the customer - whether a current or prospective member - is able to visit your website and, by using Connect, either register their details or login. They can then purchase or renew memberships, update personal details, see real-time resources, classes and course availability, make bookings and pay for new bookings and courses.

When a customer enters one of your sites, self-service kiosks give them a hassle-free alternative to visiting reception. Kiosks allow customers to fast-track ticket collection and provide the ability to book new activities or the same activity for the following week, pay for their bookings and even book for their friends.

That turns reception into a customer-focused and friendly environment, giving your staff the time to proactively deal with membership enquiries without the pressure of queues. The reception setup incorporates a fully integrated point of sale and a booking and membership terminal that allows the receptionists fast access to all the information they need about the site and the customer - enabling increased sales and retention and ultimately, enhancing the customer's visit.

Connect and Kiosk free up valuable reception resources, significantly reducing the number of inbound phone calls, helping with sites' queue management, and providing a consistent, 24-hour customer service experience.